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Exchanges & Returns


What is your return policy?

We are pretty reasonable people & we know you are too. Don’t love what your ordered? No problem! Let’s make it right! 

We will happily provide an exchange or refund for items purchased at hyefashion.ca. Returned items must be in brand new condition & have tags still attached (please don’t wear, wash, smoke in/near, let your cat sleep on, or ponder for several weeks, goods that you’d like to send back to us. Like we said, we’re pretty cool folks & we know you are too! Thanks for being you!). 

**Please note, for hygienic reasons, undergarments, leggings & earrings are final sale (we wouldn’t want these after someone else has tried them so we presume you wouldn’t either).**

**Items purchased at a discount & special ordered items are final sale & cannot be returned or exchanged.**

We ask that you please contact us as soon as possible to request a return authorization from Hye Fashion. Please email us at info@hyefashion.ca or fill out the Contact Us form on our website  

**Please wait until we have confirmed your return to ship your items back to our warehouse. We SO appreciate your enthusiasm in getting your goods shipped back to us! You are awesome! We need a teency bit of time to make arrangements with our Team & couriers to accept your package at our warehouse. Once we do, we’ll be ready with our arms open to receive your returned goods! If you choose store credit, it will never expire.

Return shipping charges are the responsibility of the customer, however if you’re exchanging for something else, your new goodies will be shipped to you for free! Hooray! 

Refunds can take up to 10 business days to appear back on your credit card.

We will always process every part of your return as speedily as we can!

 

Returns are the worst part of shopping online. How do I make sure I get the best fit to begin with and avoid returns as much as possible?

We LOVE this question...for real! We want you to LOVE everything you get from us! Rather than going through the time, cost & hassle of trying different sizes and returning over and over again, let’s do our best to get it right the first time! Please email us at info@hyefashion.ca or reach out using the Contact Us form here on our website if you have questions about which size or style would be best for you! We’ll look at your previous purchases, measure garments, try items on, and do pretty much whatever it takes to get it right the first time!

 

What do you do with items that have been returned (you know, to make sure they’re safe)?

We want you to feel amazing & part of feeling amazing is staying safe & healthy! Returned items go through a lengthy process to ensure they’re safe & in pristine condition before becoming available for purchase again at hyefashion.ca.

This process is: once goods arrive at our warehouse, we disinfect the outside of the package. Farewell germs! We then put the package in a safe corner of our warehouse for three days to ensure any bad news bugs on the exterior of the package are negated as much as possible. After three days, we open the package (with gloves on), inspect it for damage/aforementioned cat hair/smoke, & steam the heck out of it at over 170 degrees Farenheit (to really show microbes who’s boss. Steaming also ensures the garment looks brand spankin’ new for the next person to call it their own!). At this stage we process your exchange/refund & send out your exchanged items or process your refund. Then, we let the newly-steamed item sit for another three days just to make absolutely certain that anything nefarious is no more! After that, the item goes back online & becomes available for the next lovely lady who wants to make it her own!

...sounds like overkill, doesn’t it? Frankly, we don't care. We want everything you receive from Hye Fashion to be safe & make you feel amazing in every way

 

What happens if I have a damaged item?

Ack! Please accept our apologies! Please reach out to us with images of the damaged item, as well as the date (or approximate date) of purchase. We’ll reach out to our suppliers & ensure you’re taken care of!

All packages are thoroughly inspected to ensure your purchase is shipped to you in excellent condition! Hye Fashion is not responsible for lost, stolen or damaged packages. 

 

I still have questions. How can I contact you?

We are all ears & want to make sure you know you’re important to us! Please reach out to us at 780.756.9550 or Toll Free at 1.855.756.9550, or by email at info@hyefashion.ca.

Our Client Care Team is here with bells on (that’s right. Bells.) to serve you with enthusiasm Monday-Friday from 9am-5pm. We try our darndest to spend our evenings, weekends & holidays with our families (& we hope you can too!) so we will reply to your inquiry at our earliest opportunity during our regular hours.