Shipping & Return Policies
What is your return policy?
We are pretty reasonable people & we know you are too. Don’t love what your ordered? No problem! Let’s make it right!
We will happily provide an exchange or refund for items purchased at hyefashion.ca. Returned items must be in brand new condition & have tags still attached (please don’t wear, wash, smoke in/near, let your cat sleep on, or ponder for several weeks, goods that you’d like to send back to us. Like we said, we’re pretty cool folks & we know you are too! Thanks for being you!).
**Please note, for hygienic reasons, undergarments, leggings & earrings are final sale (we wouldn’t want these after someone else has tried them so we presume you wouldn’t either).**
**Items purchased at a discount & special ordered items are final sale & cannot be returned or exchanged.**
We ask that you please contact us as soon as possible to request a return authorization from Hye Fashion. Please email us at firstname.lastname@example.org or fill out the Contact Us form on our website
**Please wait until we have confirmed your return to ship your items back to our warehouse. We SO appreciate your enthusiasm in getting your goods shipped back to us! You are awesome! We need a teency bit of time to make arrangements with our Team & couriers to accept your package at our warehouse. Once we do, we’ll be ready with our arms open to receive your returned goods! If you choose store credit, it will never expire.
Return shipping is the responsibility of the customer, however if you’re exchanging for something else, your new goodies will be shipped to you for free! Hooray!
Refunds can take up to 10 business days to appear back on your credit card.
We will always process every part of your return as speedily as we can!
Returns are the worst part of shopping online. How do I make sure I get the best fit to begin with and avoid returns as much as possible?
We LOVE this question...for real! We want you to LOVE everything you get from us! Rather than going through the time, cost & hassle of trying different sizes and returning over and over again, let’s do our best to get it right the first time! Please email us at email@example.com or reach out using the Contact Us form here on our website if you have questions about which size or style would be best for you! We’ll look at your previous purchases, measure garments, try items on, and do pretty much whatever it takes to get it right the first time!
What do you do with items that have been returned (you know, to make sure they’re safe)?
We want you to feel amazing & part of feeling amazing is staying safe & healthy! Returned items go through a lengthy process to ensure they’re safe & in pristine condition before becoming available for purchase again at hyefashion.ca.
This process is: once goods arrive at our warehouse, we disinfect the outside of the package. Farewell germs! We then put the package in a safe corner of our warehouse for three days to ensure any bad news bugs on the exterior of the package are negated as much as possible. After three days, we open the package (with gloves on), inspect it for damage/aforementioned cat hair/smoke, & steam the heck out of it at over 170 degrees Farenheit (to really show microbes who’s boss. Steaming also ensures the garment looks brand spankin’ new for the next person to call it their own!). At this stage we process your exchange/refund & send out your exchanged items or process your refund. Then, we let the newly-steamed item sit for another three days just to make absolutely certain that anything nefarious is no more! After that, the item goes back online & becomes available for the next lovely lady who wants to make it her own!
...sounds like overkill, doesn’t it? Frankly, we don't care. We want everything you receive from Hye Fashion to be safe & make you feel amazing in every way
What happens if I have a damaged item?
Ack! Please accept our apologies! Please reach out to us with images of the damaged item, as well as the date (or approximate date) of purchase. We’ll reach out to our suppliers & ensure you’re taken care of!
What about shipping?
We ship via Canada Post because they ship to most addresses & their rates tend to be more affordable. Shipping Canada-wide is $15. We are currently offering free delivery on orders over $100 within Edmonton city limits, & $5 delivery to St Albert/Sherwood Park, $10 shipping to Leduc, Devon, Fort Saskatchewan, Spruce Grove & Stony Plain! Return shipping charges are the responsibility of the customer.
We are happy to ship internationally! International customers are responsible for all shipping, handling & duty charges.
I still have questions. How can I contact you?
We are all ears & want to make sure you know you’re important to us! Please reach out to us at 780.756.9550 or Toll Free at 1.855.756.9550, or by email at firstname.lastname@example.org.
Our Client Care Team is here with bells on (that’s right. Bells.) to serve you with enthusiasm Monday-Friday from 9am-5pm. We try our darndest to spend our evenings, weekends & holidays with our families (& we hope you can too!) so we will reply to your inquiry at our earliest opportunity during our regular hours.
Please note: we reserve the right to update these policies without notice. But we're pretty reasonable people so don't anticipate crazy changes. :)
Website & Company Policies
For the purpose of this statement, Hye Fashion Ltd. will be known as “THE OWNER”.
We may change these Terms any time. By using the Site after a change, you agree to follow and be bound by the Terms as changed.
You should assume everything you see, hear, or otherwise receive from or on the Site (the Contents) is copyright, trademark, trade dress or other intellectual property owned and/or licensed by THE OWNER. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Site as a whole and any other materials at the Site.
You may use or download the Contents solely for your personal, noncommercial purposes, provided you keep all copyright and other proprietary notices with them. No other type of use is permitted. Downloading or copying Content does not transfer any right, title or interest in any Content to you. The downloading or export of software or technical data from this Site to any jurisdiction in violation of Canadian export laws is strictly prohibited.
User Comments and Submissions:
You promise that no information or material you transmit to THE OWNER, will violate anyone else’s right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any Comments you make. THE OWNER is not responsible or liable for the content of information that others post at or transmit to the Site, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Site user.
Service displayed on the Site can be delivered in Canada and the United States. Prices are valid and effective only in Canadian and American currency.
Links to Other Sites:
If you have any concerns regarding any outside site linked to or from the site, please direct them to the owner or operator of the site. THE OWNER is not responsible for any outside sites, services or other materials linked to or from the Site, and disclaims all liability for any injury you may experience by using such materials.
Your use of the Site is at your own risk. THE OWNER PROVIDES THIS SITE, ALL CONTENTS, AND ALL SERVICES OFFERED THROUGH OR FROM THE SITE AS IS WITHOUT EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. THE OWNER also does not warrant that your use of the Site, the operation or function of the Site, or any services offered through or from the Site, will be uninterrupted or error free, that defects will be corrected, or that this Site or its server are free of viruses or other harmful elements.
THE OWNER does not make any representations regarding the currency, accuracy or reliability of information on this Site. THE OWNER SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY.
If you are dissatisfied with the Site, any of its Contents, or any of these Terms, we would like to hear from you. You may contact us at email@example.com. However, your sole and exclusive legal remedy is to stop using the Site.
You agree to defend, indemnify and hold THE OWNER harmless from and against any claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the Site or your violation of any of these Terms and Conditions.
Unless otherwise specified, THE OWNER displays this Site and the Contents solely to market and promote THE OWNER services in Canada and United States. THE OWNER controls and operates this Site from its offices in Edmonton, Alberta Canada.
These Terms shall be construed according to Canadian Law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Site, or products or services purchased using this Site, shall be resolved exclusively by the provincial courts of Alberta, Canada. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.
These Terms are the entire agreement between you and THE OWNER relating to the Site or its Contents. Any other agreements between you and THE OWNER are superseded and have no force or effect.
If THE OWNER believes you have failed to comply with these Terms, or for any other or no reason, THE OWNER, may deny you access to the Site immediately without notice. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.
Delivery of Services:
THE OWNER working policy is to advise you in advance of any cost or service before attempting to do the service. THE OWNER will: Send you a clear list of deliverables. You will approve the work/maintenance. Once the deliverables are complete you will sign off on the completion. We will send you an invoice.
Your satisfaction is very important to us! If you are not completely satisfied with a non-clearance product you purchased from us, please contact us for the latest information on your order and our refund policy (firstname.lastname@example.org). If refunds are available for your purchase please prepare your receipt or equivalent proof of purchase.
If you have been wrongly billed or are unclear of the invoice please contact us immediately.
Informing you about:
The types of personal information THE OWNER collects about you through its Web sites; How it collects that information; The general purposes for which it collects such information; The types of organizations to which it discloses the information; The choices and means by which individuals may limit its use and disclosure. Empowering you to choose: Whether and how certain personal information you provide is used (where such use is unrelated to the uses for which you originally disclosed it); and Whether the manner in which a third party uses certain personal information you provide (where such use is unrelated to the uses for which you originally disclosed it).
Assuring you that THE OWNER:
Takes reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction; Implements reasonable policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered; Uses reasonable measures to ensure that we have accurately and completely recorded the personal information you have provided; and Provides you reasonable access to your personal information as well as procedures for correcting or modifying that information where appropriate. Ensuring accountability to individuals who believe that THE OWNER has not complied with these privacy principles.
Getting to Know Our Customers:
THE OWNER is in the business of putting people in touch with other people. That requires more than simply offering innovative technical services. It also requires that we understand you, our customer, and your needs.
We get to know you primarily through the information you provide to us when signing up for, or using, one or more of our services. The information you provide ranges from basic contact information, to payment information, to the technical coordinates of your host servers. All of the information we request from you when purchasing from us is obligatory unless otherwise noted on the relevant form. When you purchase from us, you agree to provide and maintain accurate, complete and updated information.
After you have signed up for our services, we may be in communication with you about your account, technical questions you may have about products/services provided by us, or any other matter relating to those services. Those communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. At the same time, those communications give us helpful insights about you, your preferences and the ways in which we might improve our services. We therefore may maintain this information for future use.
For operational and quality assurance purposes, we take note of whether and how you use the information and services that we provide, such as by recording site traffic patterns and by maintaining log files of users' access to site files.
The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords) in the interest of heightened privacy protection and information integrity. Transactions within our account manager and purchase flows use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. You may click the lock icon within your web browser to verify the authenticity of any of our SSL certificates.
Our Accountability to You:
Only THE OWNER’S employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorization to do so. The unauthorized access or use of such information by THE OWNER employee is prohibited and constitutes grounds for disciplinary action.
Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access. The Accountability of THE OWNER Agents and Business Partners, Our trusted vendors and Business Partners are responsible for processing or handling some of the information that we receive. These vendors and partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.
Hye Fashion Ltd.
Notification of Changes:
Shipping Rates and Times:
Shipping rates vary depending on region and are calculated when your shipping information is entered during the checkout process. Most orders ship within 1-2 business days from the time of the order is placed. Please note that transit times for the delivery method you select do not include order processing time. If you are returning an item or items, return shipping fees are the responsibility of the customer.
Inventory Level, Back Orders, and Pre-order Items:
Inventory Levels: Our website offers sizes, styles, and designs based on inventory available in all our warehouses combined. Therefore, there is the possibility that an item you purchase may not be available to ship to you. You will be contacted in 1-2 business days if you need to make a substitution on an unavailable item.
Backorders: Most items available for purchase online will be in stock, however, due to fluctuations in Internet sales, and variations in our various warehouse inventories certain items may not be available. If your order contains an item that is on backorder, your order will not ship until the item is in stock. The amount of time for out of stock products to be replenished at our warehouses ranges from 1-2 weeks, but it may take longer depending on manufacturing schedules. Please contact us PRIOR to placing your order if you would like to know if the items you would like to buy are in stock. You will be charged for your ENTIRE order at the time of purchase.
Pre-order items: Product listed as a pre-order item online are not currently in stock. However, you will be charged for pre-order items at the time of checkout. If you place an order for multiple items that includes one or more pre-order items, the entire order will be held until it can be shipped complete.
Duties and Taxes:
Canadian Orders - orders shipping to a Canadian address will ship from our Canadian warehouse and are subject to GST (as well as PST for B.C. residents).
U.S Orders - orders shipping to a U.S address are subject to applicable state taxes.