SHIPPING
Could you please tell me about shipping?
We’d love to! :) We ship via Canada Post because they ship to most addresses & their rates tend to be more affordable. Shipping Canada-wide is $15.
We are currently offering free delivery on orders over $150 within Edmonton city limits! Hooray! Shipping for orders under $150 within Edmonton city limits is $10. Unfortunately we do not offer pickup.
Return shipping charges are the responsibility of the customer.
All packages are thoroughly inspected to ensure your purchase is shipped to you in excellent condition! Hye Fashion is not responsible for lost, stolen or damaged packages.
Do you ship internationally?
Definitely! We are happy to ship internationally! International customers are responsible for all shipping, handling & duty charges, including those associated with returns.
Please note, we do not recommend selecting Canada Post’s ‘Small Packet International Surface’ shipping method. Although this is the most cost-effective shipping method, it is not a tracked or insured service & orders can take up to three months to arrive.
Can I pick up my order in person?
We now operate as a fully online store. We ship from an Edmonton-based warehouse, but unfortunately, we don’t have a facility for trying on or picking up.
I still have questions. How can I contact you?
We are all ears & want to make sure you know you’re important to us! Please reach out to us at 780.756.9550 or Toll Free at 1.855.756.9550, or by email at info@hyefashion.ca.
Our Client Care Team is here with bells on (that’s right. Bells.) to serve you with enthusiasm Monday-Friday from 9am-5pm. We try our darndest to spend our evenings, weekends & holidays with our families (& we hope you can too!) so we will reply to your inquiry at our earliest opportunity during our regular hours.
